Frequently Asked Questions
Where is Crossub service available？
Crossub is a proudly Australian-founded company that has expanded its reach internationally.
Originating in Australia, Crossub has established a strong foundation in the local property management industry before successfully entering the European market.
Our operations currently cover key Australian states — New South Wales (NSW), Victoria (VIC), and Queensland (QLD) — with ongoing expansion into the New Zealand market.
How does the agent monitor Crossub’s work?
At Crossub, we operate strictly as an outsourcing partner — not a competitor. Our goal is to enhance an agent’s efficiency, not replace their role. Agents always retain full control over their properties.
To ensure transparency and peace of mind, we offer multiple ways for agents to monitor our work:
- Secure System Access:
Agents receive login credentials to our internal system, allowing them to view all property activities, inspection reports, communication logs, and task statuses in real time. - Dedicated Agent App:
We’ve developed a mobile app specifically for agents who are often on the go. Instead of logging into the system every day, agents can easily track updates, view reports, and approve actions directly from their phones — anytime, anywhere. - Full Communication Record Retention:
Our proprietary system logs and archives all SMS and email communications. Agents can access this communication history at any time for full visibility and accountability. - Expert Execution:
Every task is handled by trained specialists in their respective fields (inspection, leasing, maintenance, etc.). This gives agents confidence that all work is being completed according to best practice and regulatory standards. - Agent-First Approach:
All actions — including tenant communication, scheduling, and documentation — are done under the agent’s brand, preserving their client relationships and agency identity at all times. - Real-Time Notifications & Approvals:
Agents receive instant notifications for tasks that require their review or approval. Whether it’s a lease decision or maintenance quote, they remain the final decision-maker. - Monthly Summary Reports:
We send agents a clear, concise monthly summary report covering inspections, maintenance, leasing activities, and outstanding tasks — keeping them informed without micromanaging.
What makes Crossub different from other outsourcing services?
Crossub is not a generic virtual assistant service — we are a specialist property management outsourcing partner. Every team member is trained in Australian property laws, and we operate using proprietary systems tailored specifically for real estate agencies. Our structure is fully integrated, allowing seamless coordination between leasing, inspections, maintenance, and accounts.
How do you ensure compliance with Australian tenancy laws?
Our staff are trained and regularly updated on Residential Tenancy Acts across NSW, VIC, and QLD. We follow strict internal compliance checklists and templates, ensuring all communication, notices, and procedures meet state legislation requirements. We also provide full documentation trails in the system for audit and tribunal support.
What services can Crossub handle?
We provide end-to-end support for:
- Leasing administration (applications, agreements, renewals)
- Routine, ingoing, outgoing, and open inspections
- Maintenance coordination
- Bond refund processing
- Tenant communication
- System management and data entry
Is it secure to share my agency’s data with Crossub?
Yes. Crossub uses enterprise-grade data security protocols and access controls. All system access is managed by role permissions, and sensitive data is stored in secure, encrypted platforms. Communication records are retained for full traceability.
Can Crossub support my agency's growth?
Absolutely. By handling operational tasks, Crossub frees up your team to focus on business development, client relationships, and strategic growth. Many of our partner agencies have expanded their rent rolls significantly without needing to hire more local staff.
Will landlords know I’m using an outsourcing service?
No. At Crossub, we operate strictly behind the scenes. We never contact landlords directly. All landlord communication remains with your agency, ensuring your brand and client relationships stay intact. Crossub functions as an extension of your internal team — not as a third-party provider.
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Grow your rent roll with Crossub
- No lock-in contract
- Time & cost saving
- Transparent, responsive & proactive