Frequently Asked Questions

Where is Crossub service available?

Crossub offers. service in Greater Sydney area Our offices are located in Chatswood, Sydney;

How does the agent monitor Crossub's work?

Agent will receive the agent's portal on Crossub Property Management system. Login details and training session will be provided by Crossub Account Manager.

What is the new listing hand-over procedure?

Agent needs to provide the following documents for each property:

  • Residential Property Management Agreement
  • Residential Tenancy Agreement
  • Tenancy Ledger

Crossub will conduct inspection, calculate rent payment date, and take care of the rest.

What is the existing listing hand-over procedure?

Crossub Account Manager will set up an appointment for data migration. Agent needs to provide the following documents for each property:

  • Residential Property Management Agreement
  • Residential Tenancy Agreement (Including lease extension)
  • Tenancy Ledger
  • Tenant Information
  • Inspection Report (Ingoing inspection is REQUIRED. Routine Inspection reports are optional)
  • Document Templates (Tenancy Agreement, Lease Extension, Tenancy Application, etc.)
  • Email Signature Template
  • Agency Logo
Can Crossub collect the Bond?

NO. Crossub will never touch the Bond. The property agent or the tenant is legally required to lodge the bond directly through Rental Bonds Online (RBO).

What is the maintenance/repair procedure?

Crossub works closely with a network of trusted tradies. When Crossub receives maintenance/repair request from tenants, Crossub maintenance team will get 3 quotations from our partner tradies for the agent to report to the landlord. Once approved, Crossub will arrange and monitor the job to be done.

What if there is an emergency repair request?

Crossub provides 24/7 customer service team to assist tenants with all enquiries.

Contact number: 1300 399 836

How do I book an inspection service?

Booking an inspection service with Crossub is simple and easy.
Visit Crossub Inspection page: Order Inspection and fill in the information required.

Or send Crossub an email with your inspection enquiry to info.pm@crossub.com.au
Your next inspection will be taken care by our experienced inspectors.

Questions not answered? Contact Us!

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